Welcome to silkytosatin.co.za, owned and operated by Smart On Social (Pty) Ltd. Use of silkytosatin.co.za is subject to the following conditions.

Please be advised that the only safe and secure Silky to Satin Online Store is www.silkytosatin.co.za . Any other websites that claim to be Silky to Satin. or identify as Silky to Satin in their Contact Us, Terms of Conditions, About Us or any other page is not Silky to Satin. If you have any questions or concerns with regards to safe online shopping, please email us info@silkytosatin.co.za

By using silkytosatin.co.za, you agree to these conditions. Please read them carefully.

We offer a wide range of products, and sometimes additional terms may apply. When you use silkytosatin.co.za, you also will be subject to the guidelines, terms, and agreements set out by Smart On Social (Pty) Ltd for silkytosatin.co.za


Electronic Communications

When you use silkytosatin.co.za or send a WhatsApp message or email info@silkytosatin.co.za , you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, WhatsApp or by posting notices on the silkytosatin.co.za site or through other online methods. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your Personal Information

Silky to Satin may share your personal information to perform services such as fulfilling orders, delivering packages, sending postal mail and emails, analyzing customer data, marketing, processing credit card information, investigating fraudulent activity, and providing customer service.

You are solely responsible for all content that you upload, post, email or otherwise transmit via www.silkytosatin.co.za including the submission of product rating and reviews and all other data, profile information, documents, text, software, applications, music, sound, photographs, graphics, video, messages, or other materials. We will not accept above content from you unless you are a registered user of www.silkytosatin.co.za


Your Account

If you use www.silkytosatin.co.za, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. silkytosatin.co.za does sell products for children, but it sells them to adults who can purchase products with a credit card or other permitted payment method. silkytosatin.co.za reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


License and Access

Subject to your compliance with these Conditions of Use and your payment of any applicable fees, silkytosatin.co.za or its content providers grant you a limited, non-exclusive, non-transferable, non-sub licensable license to access and make personal and non-commercial use of silkytosatin.co.za .This license does not include any resale or commercial use of any silkytosatin.co.za or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of silkytosatin.co.za or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by silkytosatin.co.za or its publishers, rights holders, or other content providers. No Silky to Satin service may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express wrote consent of Smart On Social (Pty) Ltd. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Silky to Satin without express written consent. You may not use any meta tags or any other "hidden text" utilizing Silky to Satin. name or trademarks without the express written consent of Smart On Social (Pty) Ltd. You may not misuse Silky to Satin. You may use silkytosatin.co.za only as permitted by law. The licenses granted by silkytosatin.co.za can terminate if you do not comply with these Conditions of Use or any Service Terms.


When will my order ship?

Orders are shipped after processing (2-4 Business days). In addition to an order confirmation email, we will send you a shipping confirmation email.

How can I track the status of my order?

We track every order. We'll send you the tracking number of your order. If you have any issue with your tracking information, email us at info@silkytosatin.co.za and we will be happy to help.

Can I cancel my order?

Unfortunately we start processing your order as soon as it's placed. We are unable to cancel orders once they are made. if you made an error at checkout, please reach out to info@silkytosatin.co.za

Can I make changes to my order?

We are only able to make changes to your order before shipping. Once your order is awaiting courier collection , we are unable to make changes. However if you email us info@silkytosatin.co.za with your order number, one of our team will be able to advise the best next steps to take.

Do you offer free shipping?

Yes we offer free shipping. Please refer to our Shipping and Delivery page for more information.


My item arrived damaged, what should I do?

We’re so sorry to hear that your order has arrived damaged.

Please email us on info@silkytosatin.co.za with your order number and a photo of the damage. One of our team will be happy to help!

I have received the incorrect item, what should I do?

We’re so sorry to hear that you were sent the incorrect item. We’d love to sort this for you!

Please email us on info@silkytosatin.co.za with your order number and a photo of what you have received. One of our team will be happy to help!

Our Customer Service team are also available Monday - Friday from 9:00 AM - 17:00 PM