REFUNDS & RETURN POLICY

Return & Exchange Policy

Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.

Please contact us on WhatsApp 0671689893 or email info@silkytosatin.co.za to open up a conversation on how we may address your concern. We are always happy to help!

1. Eligibility for Returns/Exchanges

At this time, Silkytosatin does not accept refunds. All purchases are final. If you have any issues with your order, please contact us—we’re happy to help where we can!

Reseller Policy:

Unless otherwise agreed with the Brand in writing, we do not authorize the distribution or reselling of SilkytoSatin product. We will not offer refunds or returns to those who are resellers, and we reserve the right to cancel orders from suspected resellers