ABOUT US
SilkytoSatin is a South African beauty brand inspired by Natural Hair. We are all about making Natural Hair easier, whilst encouraging you to embrace your natural beauty. Each product is designed for easy-use and on-the-go lifestyles - simplifying your daily natural hair routine.
Launching in 2021, our founder wanted to cut through an overwhelming market and create natural hair products for easy and uncomplicated hair routines.
Bringing new and innovative products to the South African market, we are leading a new world of beauty. All our products are designed for natural hair protection and beauty with satin fabric.
At SilkytoSatin we are more than a beauty and hair brand. Our silkyfam are our biggest supporters, that’s why we are always listening and creating products in which we can give our community more. We aim to bring you into our SilkytoSatin lifestyle, where we believe in simplifying hair routines so you have more time to live your life and do the things you love.
You can count on us for easier and simplified natural hair routines!
Thank you so much for being part of our silky journey today.
xo, Sharon
🙂
📦ORDERS & SHIPPING
When will my order ship?
Orders are shipped after processing (2-4 Business days). In addition to an order confirmation email, we will send you a shipping confirmation email.
How can I track the status of my order?
We track every order. We'll send you the tracking number of your order. If you have any issue with your tracking information, email us at info@silkytosatin.co.za and we will be happy to help.
Can I cancel my order?
Unfortunately we start processing your order as soon as it's placed. We are unable to cancel orders once they are made. if you made an error at checkout, please reach out to info@silkytosatin.co.za
Can I make changes to my order?
We are only able to make changes to your order before shipping. Once your order is awaiting courier collection , we are unable to make changes. However if you email us info@silkytosatin.co.za with your order number, one of our team will be able to advise the best next steps to take.
Do you offer free shipping?
Yes we offer free shipping. Please refer to our Shipping and Delivery page for more information.
🔄Returns
My item arrived damaged, what should I do?
We’re so sorry to hear that your order has arrived damaged.
Please email us on info@silkytosatin.co.za with your order number and a photo of the damage. One of our team will be happy to help!
I have received the incorrect item, what should I do?
We’re so sorry to hear that you were sent the incorrect item. We’d love to sort this for you!
Please email us on info@silkytosatin.co.za with your order number and a photo of what you have received. One of our team will be happy to help!
Our Customer Service team are also available Monday - Friday from 9:00 AM - 17:00 PM