SHIPPING POLICY

Shipping Policy

Thank you for visiting and shopping at silkytosatin.co.za. The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-4 business days and shipped thereafter. Orders are not processed, shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include weekends/holidays). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

Smart On Social (Pty) Ltd trading as SilkytoSatin are not held responsible for:

Mistakes made by Shipping provider

Wrong addresses given by customers

Damage to orders by shipping service

PO box issues

Stolen packages after delivery

If you have a specific question with respect to your shipment, please contact us on Whatsapp 0671689893 and provide your order number.

National Orders

SilkytoSatin ships your order with Fastway Couriers and/or Courier Guy and Paxi (unless otherwise indicated). This can take anywhere between 4-9 business days (depending on your shipping option), excluding our 2-4 business processing days.

Order Confirmation

Items are shipped after processing (2-4 Business days) using Fastway Couriers, Courier Guy and Paxi. In addition to an order confirmation email, we will send you a shipping confirmation email.

SilkytoSatin reserves the right to modify this shipping policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase from SilkytoSatin, you acknowledge that you have read and agreed to this shipping policy.