SHIPPING & RETURNS

Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.

Our delivery times are estimated only and are not guaranteed. They will

always be estimated in business days (this does not include

weekends/holidays). Once the packages are sent to our shipping provider,

arrival times are out of our control and in the hands of the shipping service

that has been selected.

Smart On Social (Pty) Ltd trading as Silky to Satin are not held responsible for:

Mistakes made by Shipping provider

Wrong addresses given by customers

Damage to orders by shipping service

PO box issues

Stolen packages after delivery

If you have a specific question with respect to your shipment, please contact us on Whatsapp 0671689893 and provide your order number.

National Orders

Silky to Satin ships your order with Fastway Couriers and/or Courier Guy and Paxi (unless otherwise indicated). This can take anywhere between 2 - 7 business days. All remote and grey areas will be shipped with Paxi Collection and will be communicated via email or WhatsApp.

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Order Confirmation

Items are shipped after processing (2-4 Business days) using Fastway Couriers, Courier Guy and Paxi. In addition to an order confirmation email, we will send you a shipping confirmation email.