how do I place an order?
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for your silkytosatin goodies.
can I update my order?
Kindly note that as our team works hard to get your order ready to ship as soon as possible, however you can update your order if it has not been processed or packed yet.
can I cancel my order?
Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.
what is my order status?
Once you place your order, you will receive an order confirmation email. We will update you along the way via email - when your order is in process, being packed or awaiting courier collection. After your order has shipped, you will receive a shipping confirmation and tracking number via email.
do you ship internationally?
We currently only ship in South Africa. International shipping is coming soon.
how much does shipping cost?
Shipping is always calculated at checkout. We have a few shipping options for you to choose from.
do you offer free shipping?
Yes, we offer free shipping on all orders over R950
how can I exchange/refund my order?
Unfortunately we are unable to accept returns/refunds, but if you have any problem with your items, please contact us at info@silkytosatin.co.za to open up a conversation on how we may address your concern. We are always happy to help!
